IT Solutions Expert Customer & Delivery

Belgium/Antwerp - Wommelgem


For our IT Solutions and Projects team, we are looking for a Project & Solution owner to contribute in digitalization projects and application management.As Project & Solutions owner in the Customer and FSD domain, you will implement and improve applications for our business colleagues: you will listen to the business, perform functional analysis of their needs and coordinate activities with IT providers.
It is a very dynamic position where you will connect and collaborate with local and international teams. Furthermore, you will:

  • Enable and support business objectives with state of the art IT solutions; proactively discover solutions and make proposals to improve business processes
  • Execute application management activities through the entire lifecycle
  • Report regularly on the status of projects and IT solutions 
  • Analyze and coordinate activities to solve complex incidents and service requests
  • Provide subject matter expertise to projects and deliverables, perform analysis, execute tests, implement customization and changes, prepare go-lives and handover to support teams
  • Be an IT partner for our stores and departments such as Marketing, FSD, and e-commerce.



Required (professional) knowledge and experience

  • Knowledge of project management 
  • Affinity with IT and digitalization, committed to familiarize with IT standards and tools within METRO
  • Experience in functional and technical analysis and identification of business needs
  • Knowledge of agile methodologies (OKR, Kanban, SCRUM etc.) and service management processes is a strong plus

Personal characteristics and competences

  • Strong communication skills and a good understanding of interpersonal & intrapersonal dimensions, you like to collaborate with various stakeholders
  • Strong analytical and end-to-end thinking skills
  • Hands-on and solution-oriented mentality that results in a pro-active approach
  • Customer- and service minded
  • Ability to work independently but you thrive in team settings
  • Enthusiastic and optimistic about daily project challenges, even in times of stress and change
  • Fluent in Dutch and English both written and verbal 


  • Flexible working hours with the possibility to work from home-A full-time contract in a varied job 
  • A very varied job in a fun and motivated team
  • Development opportunities within a dynamic environment
  • An attractive salary with extra-legal benefits